Position Summary
We are looking for an energetic, outgoing, and self-motivated Front Desk Associate & Marketing Coordinator to join our team. This is a dynamic role that combines front desk operations, membership sales, social media management, content creation, and event coordination. The ideal candidate is passionate about fitness, enjoys building relationships, and is comfortable wearing multiple hats in a fast-paced gym environment.
This position requires flexibility, including evening, weekend, and holiday availability.

Key Responsibilities
Member Experience

• Welcome and assist members and guests with exceptional customer service.
• Answer phones, respond to emails and messages, and address member inquiries.
• Maintain a clean, organized, and professional front desk environment.
• Assist with member check-in and daily facility operations.

Membership Sales

• Conduct gym tours for prospective members.
• Present membership options and confidently close membership sales.
• Follow up with leads through phone, email, and text.
• Build relationships with current and prospective members to encourage referrals and member retention.

Marketing & Content Creation

• Create engaging photo and video content for social media platforms.
• Design professional marketing materials, promotional graphics, and digital content using Canva.
• Plan, schedule, and publish social media content to promote memberships, classes, events, and gym culture.
• Capture member success stories, testimonials, and promotional content.
• Monitor social media engagement and respond to comments and messages as needed.
• Assist with promotional campaigns, branding initiatives, and marketing strategies.

Event Coordination

• Plan and coordinate gym events, member appreciation activities, fitness challenges, and community outreach events.
• Build relationships with local businesses and community partners to increase brand awareness.
• Execute in-house promotions and special events from planning through completion.

Qualifications

• Excellent communication and customer service skills.
• Previous sales experience or confidence selling memberships.
• Required experience creating content and designing marketing materials using Canva.
• Strong graphic design skills with an eye for branding, layout, typography, and visual storytelling.
• Experience managing social media platforms such as Instagram, Facebook, and TikTok.
• Organized, dependable, and able to manage multiple priorities in a fast-paced environment.
• Strong interpersonal skills with a positive, professional attitude.
• Experience with basic photography and video editing is preferred.
• Passion for fitness, health, and helping others is preferred.

Schedule Requirements

• Evening availability is required.
• Weekend availability is required.
• Holiday availability is required.
• Schedule may vary based on business needs and special events.

Application Requirements
To be considered for this position, applicants must submit:

• A current resume.
• A portfolio or examples of Canva designs, social media graphics, or other marketing materials they have created.
• Links to professional social media accounts or campaigns they have managed, if applicable.

Applicants who do not include design samples or a portfolio may not be considered.

What We’re Looking For
We’re looking for someone who is equally comfortable welcoming members at the front desk, selling memberships, creating engaging marketing content, and representing our brand in the community. The ideal candidate is creative, organized, sales-driven, and takes initiative to help grow both our membership and our online presence.